WELCOME to the world of mediation! This e-learning course is designed to provide an intermediary introduction to this successful interest-based conflict resolution process. You will have an opportunity to learn about the nature of conflict; the roles of a mediator and the basic four steps of the mediation process. In addition, you will learn why mediation is determined to be successful for both the parties involved and the mediator, and is able to be used in all environments where two or more people are in conflict.
You can use the << and >> buttons on the bottom of each page to navigate. Again, welcome and enjoy the course.
