Mediation is a voluntary process facilitated by an impartial mediator designed to help two or more parties resolve conflict by creating their own mutually agreeable written or oral solution. It is the most often preferred process for parties in conflict because:
- It establishes a safe environment
- Focuses on real issues
- Creates an opportunity for listening to understand
- Provides support for "speaking to be understood"
- Supports creating your own solutions
- Supports cooperative relationships
